Terms of use

About Trvime

Trvime is a marketplace intermediary operated by the operator of Trvime, connecting customers with independent providers of tours, activities and stays in Egypt. The provider identified on the listing delivers the booked service. These terms do not remove your mandatory rights under Egyptian law. Contact [email protected] for questions or complaints.

Accounts and eligibility

You must be at least 13 to create an account. Users under 18 must have a parent or legal guardian's permission and supervision; an adult must make bookings that require contractual capacity. Keep your phone, email, name and date of birth accurate and protect your sign-in codes. Do not impersonate others, misuse the platform or post unlawful content.

Bookings and payments

Read the listing, eligibility and safety requirements, included services, total price, taxes and cancellation policy before confirming. Availability is subject to confirmation. Paymob processes payments; Trvime does not store card data. Only payment methods displayed at checkout are available. Keep your booking confirmation and follow the provider's meeting instructions.

Changes, cancellations and disputes

The cancellation and refund conditions shown for your booking apply, subject to mandatory consumer rights. Refund timing depends on the payment provider and bank. If a provider cancels or the service differs materially from the booking, contact support promptly with your booking reference so we can assist with a remedy. Follow safety guidance and disclose relevant participation restrictions to the provider.

Account closure and changes

You can request account deletion in the app. Records needed for legal obligations, payments or disputes may be retained as described in the privacy policy. Material changes are published as a new version; any required acceptance is requested in the app. Egyptian law applies, without limiting mandatory consumer protections or access to the competent authorities and courts.