Privacy policy

Who handles your data

the operator of Trvime operates Trvime. We handle personal data in accordance with applicable Egyptian law, including the Egyptian Personal Data Protection Law No. 151/2020. For privacy requests contact [email protected].

Data we collect and why

We collect phone number, email, name and date of birth to create and secure accounts, communicate and check eligibility (minimum account age 13). We process bookings, service interactions, payment references and support messages to fulfil bookings, resolve disputes and prevent fraud. Paymob processes payments; we do not store card data. We process push tokens to deliver notifications. Location is accessed only if you grant permission, for nearby discovery and relevant service features; permission can be revoked in device settings.

Sharing and protection

We share information needed to fulfil your booking with the selected provider and use payment, hosting, communication and notification providers for their stated functions. We may disclose information where legally required. We apply access controls and appropriate technical and organisational safeguards. Any cross-border processing must comply with applicable Egyptian requirements.

Retention and your choices

We retain data only for the purpose for which it is needed, including applicable accounting, legal and dispute obligations, then delete or anonymise it. You may request access, correction, deletion, restriction or withdrawal of consent where applicable by contacting [email protected]. You can manage notification and location permissions in device settings and request account deletion in the app. Deletion does not remove records we must lawfully retain.

Children and updates

Accounts are not available to children under 13. Users under 18 require parental or guardian supervision; contact us if a child's data was supplied without appropriate permission. Changes to this notice are published here and material changes are communicated through the platform.